If you want to wait until your auto attendant is out of hours to test redirection, that’s up to you. As you can see, my call action says redirect call. Then I specify the call flow for this holiday and save it In this example, I have created a holiday If you also have holidays set up and you also want your call flow during holidays to redirect to voicemail, you can do the same thing there. Then choose voicemail in the drop down list and search for a groupĪfter you’ve selected the group, enable transcription if you want to. Scroll down to set up after hours call flow and select redirect call. Open the auto attendant and navigate to Call flow for after hours Next, either create a new auto attendant or open an existing one. If you need easy access to it, add it to your favourites. If you have a lot of folders, you won’t see it. Groups are listed in Outlook at the bottom of the folder list. The important thing is that the users that you want to give access to these voicemails is a member or owner of the Office 365 Group you’re going to use. You can create a new group just for shared voicemail or pick an existing one. You’ll need an Office 365 Group to use for a shared voicemail box.
There are a few ways to route or redirect calls to voicemail but the most obvious workflow is for out of hours call handling. Or maybe I did, but forgot because it never occurred to me that there’d be a point to it. Surprise! I didn’t know until I started looking at this. For those that didn’t know, Office 365 Groups are voicemail enabled by default. Microsoft Teams Auto Attendants now support routing and redirection to voicemail.Īnd when I say voicemail, I mean specifically cloud voicemail for an Office 365 Group.
This post is just to call out one new feature that I know will be popular with some. I will do a new post on Teams Auto Attendants and Call Queues because a lot has changed since I wrote my last post. Happy New Year!įirst post of the year and it’s a quick one.
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